After Sales Service & Warranty

 

Optica is a retail distributor for some of the world’s most famous eyewear brands and guarantees that all the products on offer are 100% genuine and authentic.

We believe just offering you a comprehensive portfolio of eyewear is not enough so we go the extra mile to offer you comprehensive After Sales Services & Warranty.

WARRANTY
100% ORIGINAL

FRAMES & SUNGLASSES

The warranty applies on all running collection products under manufacturing defects (the length is dependent on the manufacturer’s terms & conditions)

Free adjustments and free replacement of screws, nose pads, etc. for products bought from us

The warranty covers special & thorough cleaning with an ultrasonic cleaning machine

ACCESSORIES & READERS

Since these are disposable products, there is no warranty on accessories & readers (readymade reading glasses)

RX LENSES

A different warranty period applies to Anti-reflection coatings, depending on the brand:

HOYA: 2 years
ASAHILITE "VTMC": 2 years
ASAHILITE "PROTEC": 3 years
RODENSTOCK 2 years
OTHERS No warranty

Scratches are not part of the warranty. Any warping (cracking of the Anti-reflection coating) caused due to lenses left in places with high temperature is not included under the warranty.

* The warranty does not apply to products that have been lost, altered, broken or damaged by misuse or failure to follow instructions provided with the product. Products that are no longer being manufactured by the suppliers are not covered either. In these cases if spare parts are available for a given product, Optica offers them as per the actual price list.